ISO 20000 Service Management Certification 服務管理體系認證Phyllis Yiu2020-01-07T15:41:21+08:00
ISO 20000-1 Service Management Certification
ISO/IEC 20000-1 is widely adopted as a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. Specially, many companies with IT related service have adopted it for SMS Certification.
IT Infrastructure Library (ITIL®) has become largely accepted as the guideline for IT Service Management. More customers are demanding suppliers’ compliance to ITIL®. Internal IT or shared services organizations are trying to improve service quality by adopting the best practices from ITIL®. However, there is no third party certification possible against ITIL®. To address this issue, ISO/IEC 20000 standard was initially published in 2005. This standard has two parts: 20000-1 provides the specifications and 20000-2 provides code of practice, both of which were updated in 2011.
The new version of this standard, ISO/IEC 20000:2018, is planned to release in Q4, 2018.
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